At Communication Solutions we recognize that being compliant is the only way to do business. Compliance has always been top priority with the CommSol team and its mission to offer high quality and ethical teleservices. Call center compliance and best practices for the teleservices channel is clearly evidenced by how we educate ourselves and support our compliant nature.

• Active Members of the American Teleservices Association
• Onsite - Director of Compliance and Business process
• All systems certified to support FTC/FCC Compliance Requirements
• Contract with Call Center Industry's Top Compliance Attorneys for guidance
• Attend compliance seminars and subscribe to ATA Regulatory Guide for continuing compliance education
• Employee Compliance Testing at Regular Intervals
• Comprehensive Compliance Training Module for All Employees

CommSol uses regular call monitoring and system checks as the one source for evaluating the flow of information, compliance, and materials effecting quality. CommSol customizes the call evaluation form and guidelines for each client program. Quality Assurance and Sales Managers monitor each TSR daily. The monitor session requires a completed contact. Each session is scored. TSR strengths and areas for improvement are identified; action plans are developed and implemented immediately afterward.

CommSol currently digitally records total conversation on all calls and on all campaigns. The DVRs are stored on servers for 4- 6 weeks, then backed up to DVD media and stored in fireproof storage until contracts are satisfied (normally 2-4 years).

Account Management works with Quality, Reporting, IT and our clients to reconcile order activity via the following steps:

• We use our DVR technology to record all calls & sales. In both instances the sale has to pass a checklist of standards before it is processed. If it fails to meet all standards it is called back for re-verification and is either processed or canceled depending on customer's response.
• Our Quality department processes these sales within 24 hours for our existing clients.
• IT accounts for any internal cancels and TPV Rejects prior to sending out the sales file each day.
• Net sales are communicated to Account Management & Reporting.
• Account Management & Reporting review net sales counts actually sent to the client against our call results and TPV / Internal rejects to true-up net sales + rejects to gross sales captured via dispositions.
• Any discrepancies are tracked down until gross sales counts balance with net sales + rejects.
• Client Reports may reflect gross and net sales or just net sales depending upon each client's request.
• Weekly and Monthly Sales Audit files are provided to our clients to audit the match rate of sales that have been vs. sales input in the client's system.
• Variances are tracked down to determine if the issue is internal or on the client side. Any issues determined to be internal are addressed to ensure the highest match rate possible.